Privacy Policy

Maple Win Hub ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website MapleWinHub.com or use our lottery services. By accessing or using our Service, you agree to the collection and use of information in accordance with this policy.

We operate in strict compliance with Canadian federal and provincial privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

To provide a regulated, secure, and real-money lottery service, we are required to collect specific types of information from our users.

1.1 Personal Identification Information

We may collect personally identifiable information that can be used to contact or identify you ("Personal Data"). This includes, but is not limited to:

• Identity Data: First name, last name, and date of birth (strictly required to verify you are 19+).
• Contact Data: Billing address, residential address in Canada, email address, and telephone number.
• Verification Documents: Copies of government-issued ID (e.g., Driver's License or Passport) required for KYC (Know Your Customer) checks when claiming large prizes.

1.2 Financial Information

When you purchase lottery entries or withdraw winnings, we collect transaction details. Note that we do not store your full credit card numbers on our servers. All payment transactions are processed through secure, PCI-DSS compliant third-party payment processors.

1.3 Usage and Technical Data

We automatically collect information on how the Service is accessed and used. This Usage Data may include your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, and unique device identifiers.

2. How We Use Your Information

Maple Win Hub uses the collected data for various purposes:

• Age Verification: To ensure all participants are 19 years of age or older, as required by Canadian law.
• Service Delivery: To process lottery ticket purchases, manage your account, and record your entries in the draw system.
• Prize Payouts: To contact you in the event of a win and to facilitate the transfer of prize money.
• Security & Fraud Prevention: To detect, prevent, and address technical issues, fraud, or money laundering activities.
• Customer Support: To provide you with effective support regarding your account or transactions.
• Legal Compliance: To comply with regulatory obligations imposed by Canadian lottery regulators.

3. Disclosure of Data

We do not sell, trade, or rent your personal identification information to others. However, we may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners.

We may disclose your Personal Data in the following good faith beliefs:

• Service Providers: We employ third-party companies to facilitate our Service (e.g., payment processors, ID verification services, email delivery services). These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Legal Requirements: To comply with a legal obligation, such as a request from the FINTRAC or a court order.
• Protection of Rights: To protect and defend the rights or property of Maple Win Hub.

4. Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable tax or lottery laws), resolve disputes, and enforce our legal agreements and policies.

Generally, inactive account data is securely archived after 7 years in compliance with financial record-keeping regulations.

5. Security of Data

The security of your data is paramount. We use advanced security measures, including:

• SSL Encryption: All data transmitted between your browser and our servers is encrypted using Secure Socket Layer (SSL) technology.
• Access Control: Access to personal data is restricted to authorized personnel only.
• Secure Storage: Sensitive data is stored in secured databases with firewalls and intrusion detection systems.

However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

6. Cookies Policy

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

• Session Cookies: We use these to operate our Service (e.g., keeping you logged in).
• Preference Cookies: We use these to remember your preferences and various settings.
• Security Cookies: We use these for security purposes.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service (e.g., placing a bet requires session data).

7. Your Rights

Under Canadian privacy laws, you have the right to:

• Access: Request copies of the personal data we hold about you.
• Correction: Request that we correct any information you believe is inaccurate.
• Withdraw Consent: Withdraw your consent to our processing of your data, subject to legal or contractual restrictions (e.g., we cannot delete data immediately if you have an active lottery ticket).

8. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact our Privacy Officer:

By Email: [email protected]
By Mail:
Maple Win Hub Compliance Dept.
123 Lottery Way, Suite 400
Toronto, ON, M5V 2T6
Canada

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By using Maple Win Hub, you acknowledge that you have read and understood this Privacy Policy.